Account Manager

  • A dedicated account manager is appointed to the project.
  • The account manager provides a single point of contact for all activities on site.
  • Their role is to provide a seamless link between the client and the mechanical services activities which are provided to the project.
  • The account manager works across both technical and administration roles.
  • Site Induction

  • All relevant employees are inducted to site before commencing initial site works.
  • This induction covers the mandatory client site induction and any mandatory on site training which is required by the client.
  • The induction also familiarises all employees with the general site conditions such as sign in / out, contact persons, keys, site reporting, parking, access, etc.

  • Site Inspection

  • The first site inspection is performed in conjunction with the first preventative maintenance visit to site.
  • The inspection involves a detailed inspection and maintenance to all assets on site.
  • All data is manually logged for digitisation into our database.
  • This inspection also itemises asset components and required works so as a detailed report can be prepared for the client.

  • Site Review With Client

  • On completion of the initial maintenance visit, a report is forwarded to our client for review.
  • This report will detail all assets, components and required works.
  • At this point, we will review our client’s budgetary position and prioritise the required works in line with our clients’ expectations.

  • Tailoring of Maintenance Program

  • The maintenance program is adapted to the specific site conditions.
  • The inspection involves a detailed inspection and maintenance to all assets on site.
  • Itemising critical and non-critical assets enables Dallas to prioritise the maintenance requirements of each asset.

  • Occupational Health and Safety Program

  • Our existing OH&S program is adapted to the site in conjunction with the first maintenance visit.
  • This program is devised to create a site specific safety program which meets the client’s expectations.
  • Ongoing Review of Works and Budgets

  • Bi-monthly, we formalise a site meeting with our client to up date completed works, works in progress and pending works.
  • We also review future works and analyse budget positions.
  • These meetings are critical to maintaining contact with our clients and aligning their goals with our service.
  • Alfa Laval Heat Exchangers

    As the Authorized Service Partner for Alfa Lava Plate Heat Exchangers our trained technicians perform an 'Alfa Check'. An Alfa Check compiles an extensive performance report enabling clients to extend their maintenance intervals and significantly reduce their energy consumption, thus reducing expenditure.